first of all I wanna say, thanks for developing such a great product.
At the moment I’m evaluating the helpdesk module and it fits well to our needs. But I’m wondering why the partner_id in helpdesk_ticket is related to user_id.partner_id.
partner_id = fields.Many2one( 'res.partner', store=True, related='user_id.partner_id', string='Related Partner', track_visibility='onchange')
Our default behaviour is: A flectra user is creating the ticket and maps it to one of our customers.
Can someone explain the logic behind mapping the ticket to users partner_id.